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AI Chatbots Are Causing Bank Customers Headaches - CNET

Banks are implementing AI chatbots into their operations as a cost-cutting measure, but the Consumer Financial Protection Bureau says some bots are causing frustrations for customers.
https://www.cnet.com/personal-finance/ai-chatbots-are-causing-bank-customers-headaches/?utm_source=dlvr.it&utm_medium=blogger#ftag=CAD590a51e

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