Commentary: Automated phone menus are the absolute worst, but it doesn't have to be this way.
https://www.cnet.com/culture/im-stuck-in-the-deepest-darkest-circle-of-phone-hell-send-help/?utm_source=dlvr.it&utm_medium=blogger#ftag=CAD590a51e
https://www.cnet.com/culture/im-stuck-in-the-deepest-darkest-circle-of-phone-hell-send-help/?utm_source=dlvr.it&utm_medium=blogger#ftag=CAD590a51e